My Promise To You
Unique 100% Iron Clad Guarantee
"In the unlikely event that you’re not totally delighted with the results
I will refund every penny or re-do it for FREE!"
My Commitment To You:
· I will provide you the highest quality service.
· I will listen to you when you talk.
· I will apologise and make amends if I don't perform as I promise - and you can be the judge of my performance.
· I will do my absolute level best to stay on time because I know everyone hates to be kept waiting.
· I will recommend the haircare products most suitable for your hair needs for you to achieve maximum results
In exchange for the above, I’d like to make a bargain with you. Here is what I feel we owe to each other.
It is what I would like our relationship to be built upon. If you have any concerns at all with this, I am happy to discuss with you what you feel would be fair.
Your Commitment To Me:
· You must complain if there is something that upsets you. That way I have a chance to put it right, apologize and give you appropriate restitution.
· You must pay for services/treatments on time, every time.
· If I ask, (and I don't ask everyone) I’d like you to try to refer at least two people of comparable quality to yourself, whom you feel would like the things I offer.
· You should be on time for all appointments.
· If for whatever reason you cannot make an appointment or are going to be late, you will let me know as soon as you possibly can.