My Promise To You

Unique 100% Iron Clad Guarantee

"In the unlikely event that you’re not totally delighted with the results

I will refund every penny or re-do it for FREE!"

My Commitment To You:

· I will provide you the highest quality service.

· I will listen to you when you talk.

· I will apologise and make amends if I don't perform as I promise - and you can be the judge of my performance.

· I will do my absolute level best to stay on time because I know everyone hates to be kept waiting.

· I will recommend the haircare products most suitable for your hair needs for you to achieve maximum results

In exchange for the above, I’d like to make a bargain with you. Here is what I feel we owe to each other.

It is what I would like our relationship to be built upon. If you have any concerns at all with this, I am happy to discuss with you what you feel would be fair.

Your Commitment To Me:

· You must complain if there is something that upsets you. That way I have a chance to put it right, apologize and give you appropriate restitution.

· You must pay for services/treatments on time, every time.

· If I ask, (and I don't ask everyone) I’d like you to try to refer at least two people of comparable quality to yourself, whom you feel would like the things I offer.

· You should be on time for all appointments.

· If for whatever reason you cannot make an appointment or are going to be late, you will let me know as soon as you possibly can.

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